Hiring: A very important step in
the performance process. They say if you have the hiring right you've won half
the battle. DMSRetail Performance framework creates a powerful candidate profile
using HBDI and the "Champ" tools.
Training: Along with right
hiring, a formal training program which includes all of the areas mentioned
above is a must. Many retailers either skip this altogether or do a pretty
mediocre job, taxing the performance right from the get go.
KPI's & The Balanced Score Card:
Correctly designed balanced scorecard is at the heart of the performance
process. Through this tool, we are able to communicate what the priorities and
the expectations are.
Evaluation: On going and
frequent evaluation is key to make sure everyone is steering towards the right
objectives and also making sure that staff has the necessary skills and tools
available to them and that they are using them effectively.
Compensation: A very important
part of the performance puzzle, yet does not get the necessary attention from
the top executives. Retail business is a selling business which means the
foundation of the compensation plan should be "Pay for Performance". It amazes
us that there are retail executives that don't understand or just plain refuse
Promotions: One of the very few
good things that we have in retail business is the ability to move up relatively
quickly, provided that the individual has what it takes. Once again, only
DMSRetail has the right approach to this very powerful promotional vehicle.
excellence depend largely on setting high standards and making sure that the
whole company performs under the "Zero Tolerance" guidance. To achieve this will
require a bit of effort at the beginning but once people embrace and habitualize
it, it will be 100% each time, every time.
Culture: Probably the biggest
job of all is to create the right culture and the 2 additional sub-cultures.
Majority of the weight of this task belongs with the top manager and it is a
constant and continuous battle. That is why we don't see success in this
Endeavour very often.
What To Do Next:
DMSRetail has developed a 30
Minute Retail Management Tune-Up which we conduct over the telephone with you
and your top staff members. Here is what we accomplish together in this
fast-paced, zero nonsense session:
Ideas on how to implement
the DMSRetail Performance Framework in your company
The 30 Minute Retail Management Tune-Up is conducted by the principal of our
company, Matt Parmaks M.Sc., who worked with more than 100 corporations
including Sony, Bell and Praxium Group. Please be assured that this consultation
will not be a thinly disguised sales presentation; it will consist of the best
intelligence Mr. Parmaks can supply in a thirty minute time span. There is no
charge for this call, but please be advised that the call must be strictly
limited to 30 minutes.
This consult will typically take place within 1-2 weeks of your call. To secure
a time for this consultation, please call Josephine Hill at
+1 (312) 239-0919 or email
email@example.com and she will advise you regarding available time
slots. She will also provide you with a pre-consultation questionnaire that will
prepare both you and us to get maximum value in the shortest amount of time.