Retail Pharmacy Management Workshop

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Retail Pharmacy Management Workshop

September 6-7-8 , 2017 - The Westin Harbour Castle, Toronto, ON, CA

(See bottom of page for other dates and locations and registration buttons)

Workshop Starts in:


Venue: Westin Toronto

"Today, Pharmacy has become a mini department store!

You need proper retail management techniques and methods to maximize your business opportunity! "


Program Outline

What Our Previous Participants Say

"One of the best training I ever attended"

A.A. - Vice President, Operations, Nahdi Medical Company

 "I attended the Retail Management Workshop for Mr. Matt Parmaks for three days when I was working in Orascom Telecom Holding. All what I can say is that not only Mr. Matt helped my company to shift its revenue up to double, but also shifted my mind and changed way of thinking. His approach was simple and clear in defining the challenges and how to overcome them. He demonstrated his limitless global practical experience in the retail management and was very much keen to transfer all his knowledge to us. I owe Matt a lot and would travel the world after him to attend all his workshops if I could."

Dr. H.S. - HR Director, Orascom Telecom

"I recommend "The Retail  Management Workshop" very highly to others; as long as they are not the competition"

A. H. - Sales Manager Harvey Nichols

"The Retail Management Workshop provided by DMSRetail has exceeded expectations. The Program has provided me with new ideas and methods to getting the job done effectively. The delivery of the content and the use of examples and and scenarios was exceptional. I would definitely recommend this session to others within my company. You can consider me a "delighted customer".

R. S. Head of Retail, Digicel

"Extremely informative workshop and I can't wait to implement ideas when I return. Excellent facilitation and I would highly recommend this course/workshop to "anyone" in any "position" in the retail world."

A.McA. - Retail Operations Manager NWTel

"Again I would like to thank DMSRetail team for the precious time we had, it was really one of the best fruitful workshops I have ever attended."

J. A. - Retail Operations Manager, Bestseller

"Thanks for a wonderful Workshop, it has been time well invested. The work experience Instructors shared with us throughout the Workshop was enriching and endorsed the quality of the teachings as well as its credibility."

C. D. - Operations Manager, Farmacias Los Hidalgos

Retail Pharmacy Performance Management

 How to Establish a Performance Culture

 Building and Leading a High Performance Team

How to Establish Strategic Imperatives

 Strategic Staffing Model for Top Performance

 Performance Management: People – Performance – Strategic Imperative Link

 People Development and Succession Planning

 Sales Forecasting, Budgets and Quota Establishment

 Establishing shift and individual sales targets for Non-Medicine & Medicine

 Incentives, Rewards and Motivation that Work!

 Compensation Strategies for Top Performance

 Relationship and Solution Selling Applied to Retail Pharmacies

 Blueprint for Top Performance in Sales and Profitability

 How to Increase any metric by 20% in Six Months

Retail Pharmacy Inventory Planning

Retail Pharmacy Category Management Fundamentals

 8 Stages of Category Management Process

 Developing a new Retail Pharmacy category business case with high ROI

Category Growth & Efficiency Drivers

 Utilization of Consumer Decision Trees in Category Development

 Cross category analysis

Category AnalyticsRetail Pharmacy Operations Management Workshop

 Validation of Hypotheses: Retail Pharmacy Brand/Consumer-Shopper-Supply Perspectives

 Data Sources

 Construction of Balanced Score Card for the Category

 How to develop Category insights in limited data environments

Category Strategies & Tactics

 Maximizing frequency of purchase

Shopper and Consumer Education-Awareness-Persuasion

 Price Optimization to deliver maximum gross margins

 Assortment Planning for top profit

 Effective Space Planning, shelf presentation and Use of Planograms

 Winning promotions to maximize inventory turns

 Drivers of store execution excellence

 How to re-build/adjust tactics at store level after implementation of the Category plan

Category Management Best Practices

 Customizing categories according to customer segmentation

 Improving category performance by clustering

 Next generation category management review process

Retail Pharmacy Customer Lifetime Value Management

 Driving Customer Satisfaction and Loyalty through Employee Engagement

 Positive Customer Shopping Experience requirements at Retail Pharmacy Location

 Maximizing Customer Lifetime Value

 Customer Focus at the Front Lines

Retail Pharmacy Business Management

 Key Performance Indicators

 Retail Pharmacy Business Formulas

 Diagnostics of Retail Pharmacy Store Operating Statement

 Identification and Calculation of Retail Pharmacy Metrics

 Analysis of Performance – BenchmarksRetail Pharmacy Operations Management Workshop

 P/L Statement Diagnostics            

 Open-to-Buy & Sell-Thru Scenarios – Understanding of the OTB process and how the Buyer’s expertise plays a significant role

 Balanced Scorecards and Their Implementation in Retail Pharmacy Operations – you’ll learn all about the importance of this very powerful and easy to use management tool; learn how to create Balanced Scorecards for any position. You will practice this under the guidance of an expert instructor. Balanced Scorecards are used to summarize your most important KPI's on one page – right at your fingertips - while considering all angles of your retail pharmacy operation: Financial, Customer, Processes and Growth & Development

Retail Pharmacy Operational Strategies

Balancing & Optimizing Product Driven vs. Service Driven Approach

 Analysis of Walgreens’ Health & Living Destination Concept

 Multi-Channel Expansion

 Synergy of Top Sales Performance, Excellence in Customer Experience and Performance Leadership Know-How.

 Case Studies – Walgreens – CVS – Boots – Shoppers Drug Mart

DMSRetail Customers

Current Dates & Locations:

September 6-7-8, 2017 - The Westin Harbour Castle, Toronto, ON, CA


Venue: Westin Toronto


Who Should Attend:

Retail Pharmacy Owners, Key Retail Pharmacy Management Teams, Retail Pharmacy Buyers and Category Managers, Retail Pharmacy Marketing Teams.


Why You Should Attend:

Practical, applicable and actionable content delivered by top experts in Retail Operations, Brand & Category Management in Retail Pharmacy Business and in driving sales, productivity and profitability. Proven to increase those metrics by double digits. Check out the testimonials.

Value: Apart from acquiring complete knowledge, participants will enjoy a 30-Day unlimited Q&A through email after the workshop (A $1,000 value by itself)

ROI: Return on investment can be as high as 1,000 times the registration fee based on your company revenues and how many techniques, ideas and methods from the workshop you implemented.

Guarantee: If you feel that for whatever reason this workshop is not suitable to your needs by the end of the first morning, we will refund your registration fee right on the spot.

Full Year Membership in Retail Business Academy. (Value: $1,164)


Workshop Fees:

$3,995 per person; $3,495 per person in a group of 3 or more from the same company.


Registration - Individual

Only $3,995

 Retail Pharmacy Operations Management Workshop


Registration - Group (min. 3 from the same company)

Only $3,495

Retail Pharmacy Operations Management Workshop


Workshop fees include: presentations, practical exercises and case studies, continental breakfast, full lunch, all-day refreshments (All 5 Star Quality), all workshop materials and all take away materials including Retail Success Strategies (DVD)(Retail Value: $197), Recent Retail Technologies (DVD)(Retail Value: $197) and Full Year of Retail Business Academy Membership (Retail Value: $1,164)

A Certificate is awarded at the conclusion of the workshop.

Retail Pharmacy Operations Management Workshop


Contact: email or call +1 (312) 239-0919

DMSRetail reserves the right to change dates and/or locations, and to cancel any workshop at any time. If a registered and paid participant cannot attend a workshop they may send a substitute or they may attend a future workshop in the location they choose. The credit does not expire. If DMSRetail cancels a workshop, registered paid participants are entitled to a refund of their workshop fee paid. DMSRetail is not responsible for any other costs.

Retail Business Academy


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