Here is the outline of what's covered:
Chapter I: Overview of Retail Information
Technology
Chapter II: In-Store
POS Systems
Customer Information Capture Systems
Customer Relationship Management (CRM) Systems
Inventory Information Capture Systems
Chapter III: Back-Office
Performance Management Systems
Store Inventory Systems
Workforce Management Systems
Loss Prevention Systems
Chapter IV: Head Office
Merchandise Management & Optimization
Warehouse Management & Transportation
Data Warehouse
Customer Relationship Management (CRM)
Business Intelligence
Performance Management
Supply Chain Management
Vendor Collaboration & Management
HR
Financials
Chapter V:
Retail Enterprise Resource Planning (ERP) Systems
Chapter VI:
E-tailing - Multi-Channel Retailing
Chapter VII: Communications Systems
Chapter VIII: Retail Information Technology Security
Chapter IX: Related Technologies, Wireless, RFID, etc.
Chapter X: Glossary of acronyms and terms
Retail IT Made Simple will give you the understanding and
insight into the inner workings of Retail Technology deployed in your retail
environment for you to maximize its support for your business objectives. It
will also ensure more intelligent selection of new technologies to be deployed
in your environment.
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