Run a High-Performance Retail Store
"The Store Management for Maximum Success
Store Management for Maximum Success is a
two day, information packed professional development opportunity for retail field personnel who have supervisory responsibilities.
We know itís difficult to schedule time to learn more about Key Performance Indicators and how you can use them effectively to coach and train your associates; and about recruiting, hiring and training. Itís even more difficult to find time to meet with your peers in the retail industry. Thatís what makes this
two day workshop so powerful.
It goes beyond just learning; itís empowering. Youíll go back to your store with a renewed sense of purpose and pride in your chosen profession.
DMSRetail considers the
Store Management position extremely important for the success of any retail
organization. That is why this powerful workshop packs heavy duty
performance techniques, tactics and methods. Practical exercises to further
strengthen the participants influence on the individual and total store
performance are part of this workshop, to make sure nothing is left to
"Store Operations for Maximum Success Workshop":
Very practical with relevant experience shared."
was very educational. Facilitator shared very interesting experiences. Thank
"It has been
most insightful and exciting."
enjoyed myself in this training. I want to come back for more."
Application of Retail Metrics, KPI's & Retail Math in Retail Management
What to Measure
How to Measure
6 Pillars of Retail
Key Performance Indicators
Commonly Used Formulas
Store operating Statement (P&L Statement)
Balanced Score Cards & Their Implementation
How to Interpret the Results
How to Determine the Best Action Based on the Results
The Store Manager's Keys to Success
Hiring Right - Interview Skills
Training, Coaching & Building a High Performance Team
Effective Retail Sales Management
"I Succeed" Performance Evaluation & Management System
Productive Staff Meetings
Top 5 Factors that Determines the Success of Retail Operations
Customer Focus at the Front Lines
Attributes of the "Customer Centric" Front Line Employee
Lifetime Value of a Customer
The Service - Profit Chain at the Store Level
Do's and Don'ts of Customer Service for Maximum Loyalty and Profit
Q & A
The Store Management for Maximum Success does it all in
two days, at an affordable price. This is your opportunity to develop skills and relationships that can help you, even through difficult economic times.
Upcoming Dates & Locations
Please inquire at
Who should attend: Store Managers and other personnel with supervisory responsibilities at store level.
Faculty: DMSRetail Consultants have over 135 years of combined experience at all levels of retail organization from sales associate to CEO. Our experience spans all retail formats as well as diverse merchandise groups, from electronics retail to apparel and from candies to candles.
We have retail metrics, retail math and retail business intelligence experts and we have top expertise in store operations, sales management and customer service excellence.
2 days; 9:00 AM - 5:00 PM
Registration Fee: US$995.00. At the door: US$1,195.00 (subject to availability).
Group Discount: US$895 per person in a group of 3 or more registrants from the same company.
1. You can pay by company check or bank (wire) transfer. Please Call +1 (312) 239-0919 or email:
You can pay by phone with a credit card please call +1 (312) 239-0919.
You can pay through Western Union. Please email firstname.lastname@example.org or call +1 (312) 239-0919 for payment information.
4. You can pay online with personal or company credit card. Click on the appropriate button below: