Retail Operations for Maximum Success
1-Day Training
February 16, 2009 - Sheraton Dubai
Creek Hotel & Towers, Dubai, UAE
March 2, 2009 - New York Sheraton
Hotel & Towers, New York, NY
May 26, 2009 - Sheraton Northwest,
Chicago IL
Agenda
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Application of Retail Metrics, KPI's & Balanced Score Cards in Retail
Management
What to Measure
How to Measure
How to Interpret the Results
How to Determine the Best Action Based on the Results
The Store Manager's Keys to Success
Hiring Right
Training, Coaching & Building a Performance Team
"I Succeed" Performance Evaluation & Management System
Secret Factors that Influence the Success of Retail
Operations
Customer Focus at the Front Lines
Attributes of the "Customer Centric" Front Line Employee
Lifetime Value of a Customer
Do's and Don'ts of Customer Service for Maximum Loyalty
and Profit
Q & A
Retail Operations
for Maximum Success is a one day, information packed professional development
opportunity for retail field personnel who have supervisory responsibilities.
We know it’s
difficult to schedule time to learn more about Key Performance Indicators and
how you can use them effectively to coach and train your associates; and about
recruiting, hiring and training. It’s even more difficult to find time to meet
with your peers in the retail industry. That’s what makes this one day workshop
so powerful.
It goes beyond just
learning; it’s empowering. You’ll go back to your store with a renewed sense of
purpose and pride in your chosen profession.
The Retail
Operations for Maximum Success does it all in one day, at an affordable price.
This is your
opportunity to develop skills and relationships that can help you, even through
difficult economic times.
Who should attend: Retail Professionals with supervisory
responsibilities at store level.
Faculty: DMSRetail Consultants have over 115
years of combined experience at all levels of retail organization from sales
associate to CEO. Our experience spans all retail formats as well as diverse
merchandise groups, from electronics retail to apparel and from candies to
candles.
We have retail metrics, retail math and retail business
intelligence experts and we have top expertise in store operations, sales
management and customer service excellence.
Registration: Registration fee is US$695.00. At the door: US$895.00 (subject
to availability).
Group Discount: If there are 3 more registrants from the same company, Group
Discount of 10% apply.
Step1: Please register at the following link:
Workshop Registration Form
Step 2: Please send your payment through one of the
following payment methods:
Payment methods:
1. You can pay by company check, purchase order and bank (wire) transfer.
Please Call +1 (312) 239-0919 or email:
training@dmsretail.com
2. You can pay by phone with a credit card please call +1 (312) 239-0919.
3. You can pay through Western Union. Please email
training@dmsretail.com or call +1 (312)
239-0919 for payment information.
4. You can pay through PayPal with personal or company credit card.
Click on the PayPal
button below:
