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How to Run a High-Performance Retail Store

"Store Management for Maximum Success Workshop"

May 26-27, 2015 - Jumeirah Messilah Beach, Kuwait City, KW

Store Management for Maximum Success is a two day, information packed professional development opportunity for retail field personnel who have supervisory responsibilities.

We know itís difficult to schedule time to learn more about Key Performance Indicators and how you can use them effectively to coach and train your associates; and about recruiting, hiring and training. Itís even more difficult to find time to meet with your peers in the retail industry.  Thatís what makes this two day workshop so powerful.

It goes beyond just learning; itís empowering. Youíll go back to your store with a renewed sense of purpose and pride in your chosen profession.


DMSRetail considers the Store Management position extremely important for the success of any retail organization. That is why this powerful workshop packs heavy duty performance techniques, tactics and methods. Practical exercises to further strengthen the participants influence on the individual and total store performance are part of this workshop, to make sure nothing is left to chance.

Praise for "Store Operations for Maximum Success Workshop":

"Good stuff. Very practical with relevant experience shared."

"This training was very educational. Facilitator shared very interesting experiences. Thank you DMSRetail"

"It has been most insightful and exciting."

"I really enjoyed myself in this training. I want to come back for more."


DMSRetail Customers



Application of Retail Metrics, KPI's & Retail Math in Retail Management

    What to Measure

    How to Measure

6 Pillars of Retail

Key Performance Indicators

Commonly Used Formulas

Store operating Statement (P&L Statement)

Balanced Score Cards & Their Implementation

    How to Interpret the Results

    How to Determine the Best Action Based on the Results

The Store Manager's Keys to Success

    Hiring Right - Interview Skills

    Training, Coaching & Building a High Performance Team

Effective Retail Sales Management

    "I Succeed" Performance Evaluation & Management System

Productive Staff Meetings

    Top 5 Factors that Determines the Success of Retail Operations

Customer Focus at the Front Lines

    Attributes of the "Customer Centric" Front Line Employee

    Lifetime Value of a Customer

The Service - Profit Chain at the Store Level

    Do's and Don'ts of Customer Service for Maximum Loyalty and Profit

Q & A

Certificate Awards

Store Management for Maximum Success

Store Management for Maximum Success







The Store Management for Maximum Success does it all in two days, at an affordable price. This is your opportunity to develop skills and relationships that can help you, even  through difficult economic times.

Upcoming Dates & Locations

May 26-27, 2015 - Jumeirah Messilah Beach, Kuwait City, KW

June 26-29, 2015 - The Westin Long Beach, Long Beach, CA, US

July 13-14, 2015 - Sheraton Park Tower, London, UK

Who should attend: Store Managers and other personnel with supervisory responsibilities at store level.

Faculty: DMSRetail Consultants have over 135 years of combined experience at all levels of retail organization from sales associate to CEO. Our experience spans all retail formats as well as diverse merchandise groups, from electronics retail to apparel and from candies to candles.

We have retail metrics, retail math and retail business intelligence experts and we have top expertise in store operations, sales management and customer service excellence.

Duration: 2 days; 9:00 AM - 5:00 PM

Registration Fee: US$995.00. At the door: US$1,195.00 (subject to availability).

Group Discount: US$895 per person in a group of 3 or more registrants from the same company.

Payment methods:

1. You can pay by company check or bank (wire) transfer. Please Call +1 (312) 239-0919 or email: training@dmsretail.com

2. You can pay by phone with a credit card please call +1 (312) 239-0919.

3. You can pay through Western Union. Please email training@dmsretail.com or call +1 (312) 239-0919 for payment information.

4. You can pay online with personal or company credit card. Click on the appropriate button below:

Store Management Training

Store Management for Maximum Success - Individual - US$995

Retail Operations for Maximum Success - Individual

Store Management for Maximum Success - Group - US$895 (Min. 3 Attendees from the same company)

Retail Operations for Maximum Success - Group

" The price of education is paid just once. The price of ignorance is paid forever! " Anonymous



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Last modified: April 26, 2015

DMSRetail Customer Service Line: 1 (800) 595-6893 (US & Canada), Otherwise call +1 (312) 239-0919