"Fastest & Most Effective Way of Getting Your Front-Line Staff Up-to-Speed" Retail Selling Skills & Customer Service Fundamentals YourTime Study Course People working in the Information Technology field receive training because it's an absolute must. They wouldn't be able to run software, look into hardware issues or help those of us who are technologically challenged if they weren't properly trained on just how to do it. Automobile mechanics wouldn't be able to fix vehicles and airline pilots wouldn't be able to get an aircraft off the ground without proper training.  Training is essential in many, many fields. And there are essential training requirements for Retail Associates too! They need to receive information on a lot of topics right from the start and we've listed many of those topics below.  Now, retailers can ask their Sales Associates, Cashiers and Floor Associates to do the job without the appropriate training. And many of them do. However, just because they can doesn't mean they should; just because it's possible for an Associate to try and do the job without proper training, doesn't mean it's reasonable to expect them to, especially when you're asking them to deliver results. And it's never the prudent thing to do because the results will never be as good as they could be. Employers, employees and customers alike all pay the price when Associates are sent out, onto the sales floor, and expected to perform their duties without the benefit of retail selling and customer service skills.  DMSRetail is removing the barriers to cost effective training.... Retailers often have difficulty getting all of their people trained due to varied work schedules, hours of operation, time constraints and wage cost budget constraints as well. Perhaps high turnover rates cause some retailers to be reluctant to invest in their people. Whatever the case may be, with this YourTime Study Course, those difficulties and considerations are a thing of the past. Training can take place anytime, anywhere... and it's very affordable. You don't have to send your Associates anywhere, or pay for things normally associated with training such as transportation, accommodation, meal expenses and extra wages to cover them while they're away. All the trainee needs is a computer to watch and hear the presentation, on DVD, and the Retail Selling Skills & Customer Service Fundamentals Guide & Workbook. The training and studying can progress at a convenient pace. Let's look at exactly what you get with DMSRetail's brand new... Retail Selling Skills & Customer Service Fundamentals YourTime Study Course: A 3 DVD Set to watch and listen to wherever you choose and whenever it's convenient.  A Study Guide and Workbook to make notes and answer questions put forward during the presentation. The Sales and Customer Service Associate's Framework for Success - A blueprint for your success.  And there's a Special bonus included in it...Retailer's Guide to Emotional Hot Buttons on DVD - one of our best selling guides to help Associates understand how and why people 'buy with emotion and justify with logic'. You will increase sales just with this alone! Here are the 17 topics covered in this brand new YourTime Study Course... Customer Satisfaction, Customer Loyalty - Understanding the Service-Profit Chain Commonly Used Key Performance Indicators - Not just the numbers, but what they mean & why retailers care about them! The Sales Process - Includes all of the Selling Steps The importance of, and difference between, Features & Benefits - with examples Why it Pays to Have Top Notch Product Knowledge How to Handle Multiple Customers Effortlessly - Too many customers?(Never!) How to Treat Customers & Sell Add-ons at the Check Out - Increase every sale and leave a great last impression.  Dealing Effectively with Customer Complaints Telephone Etiquette Understanding the Lifetime Value of a Customer Store Maintenance and Cleanliness Standards Customer Service used as a Loss Prevention Technique Proper Code of Conduct for Retail Employees-Some Associates may not know! Punctuality, Reliability and Flexibility Expectations of the Employer-What every employer has the right to expect. Appearance - Dress Code and Grooming Standards-Work clothes don't belong in the bottom of a backpack, do they? Deadly Sins of Customer Service - What you absolutely cannot do. Absolutely everything your Associates need to know to get them fully engaged as enthusiastic partners - to ensure their success in the organization - is included in this YourTime Study Course. We provide the solid foundation on which to build more and more skills to benefit both the employee and the employer and, ultimately, your customer. You know your people need to know all of this stuff and now you have the perfect way to get them what they need without any time investment on your part... Just hand over this YourTime Study Course and let DMSRetail take care of the rest. DMSRetail will help you get your people moving in the right direction...fast. Order your copy of the Retail Selling Skills & Customer Service Fundamentals YourTime Study Course Our guarantee to you.... take a full year to try it and if you don't think this YourTime Study Course is making a difference in your business, you can ask for a refund. Yes, we will give you your money back if you're not convinced of the value of this product. All the Success!! DMSRetail Inc. What you get: Retail Selling Skills & Customer Service Fundamentals YourTime Study Course ·         3 DVD Set Working Materials: A Study Guide and Workbook to make notes and answer questions put forward during the presentation. The Sales and Customer Service Associate's Framework for Success - a blueprint for success. Includes a Special Bonus: Retailer's Guide to Emotional Hot Buttons Risk Free: You have one full year to try the Retail Selling Skills & Customer Service Fundamentals YourTime Study Course. If you don’t think this course has paid for itself several times over, just ask for a refund. Retail Selling Skills & Customer Service Fundamentals YourTime Study Course for US & Canada Only $197.00  (+ $9.95 Shipping & Handling)     OR 3 Easy Monthly Payments of $77 (+ $9.95 Shipping & Handling) for All Other Countries Only $197.00  (+ $19.95 Shipping & Handling) OR 3 Easy Monthly Payments of $77 (+ $19.95 Shipping & Handling)   Other YourTime Study Courses being enjoyed by our customers everywhere... Store Management for Maximum Success: http://www.dmsretail.com/storemanagementcourse.htm Retail District Management: http://www.dmsretail.com/retaildmstudycourse.htm Retail Operations Management: http://www.dmsretail.com/RetailOperationsCourse.htm Retail Brand & Category Management YourTime Study Course: http://www.dmsretail.com/retailbrandcategorymanagement.htm