"Companies that employed training on a regular basis posted
shareholder returns 86% above firms that didn’t increase
training and 45% higher than
the market average."(American
Society of Training and Development)
"The Retail Operations Management Workshop"
This
3 day workshop is filled with proven and powerful methods that, when skillfully
put into practice, will put you in control of the destiny of your retail
business.
This
workshop is geared for certain types of individuals.
In our experience, "The Retail Management Workshop" attendees always turn out to
be an energetic, inspired group of people; open to new and different ideas and
thirsty for information.
In fact, usually, the synergy in the room is palpable. No boredom here!
Let’s talk about some of the reasons why our past inspired attendees have all –
yes 100% of them - told us that they want to take another DMSRetail workshop…and
they gave us so many reasons that we can’t just start listing them one after the
other or we’ll have to go on for pages and pages and we won’t get to more of what
we really want you to know about "The Retail Management Workshop". There is so much
important information for you to have that we’ve decided to give you just 5 of
the most compelling reasons right now and we can give you some more later on.
So, here they are – the 5 most compelling reasons why all of our past attendees
want to attend another DMSRetail workshop:
Presentations
by experts who are passionate about retail, and business in general, and clearly
demonstrate that they know how retail businesses really work. Nothing
theoretical. This is real.
Opportunity to work, and share knowledge, with other inspired retail people
from varied retail concepts and from countries all over the world; to understand
different perspectives; to mingle and share stories.
Receive
outstanding information on Retail Analytics and Retail Business Intelligence - explained in their
terms so they can easily relate to the technology. Attendees learn what is
possible now, and into the future, and how it is achievable. Retailers want to
stay abreast of developments in this area and they find the BI session very
enlightening.
Learn
exactly how to handle Performance Management and Succession Planning in a way
that makes the process simple, scalable and easy to align within the
organization.
Learn
many, many ways to effectively manage people; how to make sure their
organizations are consistently working on developing and maintaining a
performance culture.
These
5 compelling reasons why our attendees want to attend another DMSRetail Workshop
are pretty powerful reasons…but it doesn’t end here and, as we mentioned before,
we’ll get to some of the others later. Like the fact that
The Retail Management Workshop is professionally run. We hold the sessions in a
very comfortable meeting room in a five star hotel, provide a continental
breakfast, an incredible lunch and delicious refreshments throughout the day!
Have you heard a
saying that "it's the things you learn
after you think
you know it all"
If you have a desire to make a difference
in your business every single day then you should register and attend "The
Retail Management Workshop" because this is the one place you will be guaranteed
to increase your own knowledge and understanding of retailing in the 21st
Century and learn how you can contribute more to the success of your
organization.
Now, let us divulge another reason to register for The Retail
Management Workshop…
Retail Leadership Traits and Performance Management
for Growth...
The old saying “Seek and you shall find” has been around for such a long time
for a reason; because it’s true. Seeking knowledge is always a good thing. You
are doing it right now. And you are looking for a strategy – perhaps, a
organizational
development strategy - to help you to find that edge; that knowledge that will
propel you and your business to greater success.
No doubt you are aware that developing effective strategies for your business is key to
your success. And if you aren’t
aware – that’s ok too. "The Retail Management
Workshop" delves into critical strategy development in a way that just makes sense
regardless of what stage you are at.
The presenter for this portion of the workshop is President of a very successful
company. He, and the key players in his organization, have developed an amazing
blueprint for success.
Everyday some companies enjoy the benefits of
having an Effective (i.e. Working...) "People
Development and Organizational Strategy" that is in place.
All
of the employees in the organization know their part; they understand exactly
what is expected of them and they deliver. Wow, just think of what that means.
It does sound a bit too good to be true, we grant you that. So, then, maybe there
is more to it - perhaps it is not as simple as it sounds. Without question, it
takes work – something most of us are not afraid of particularly when the
rewards for that work are so great. But what it really takes is know-how. The
know-how is delivered at "The Retail Management Workshop".
When
the blueprint is followed the work is being done en route to the final
destination where the business flourishes and your key players are at peak
performance and both the business and the employees reap the rewards resulting
from
stellar
performance.
If you want to have a first class business, it’s not enough to have a few star
players that put on a great show when they’re around – you have to have every
player put on a great show every time they’re on stage – or acting on behalf of
your company – every time they interact with one of your customers. Certainly
you will have some ‘top guns’ as any organization would. But why not have more
‘top guns’? Why not have everyone become as close to a ‘top gun’ as they
possibly can?
You cannot dazzle some of the people some of the time. You need to dazzle all of
the people all of the time.
It’s been said that an organization is only as good as its weakest link. That is
a fact. Conduct a study of companies whose reputation was destroyed or, at
least, degraded by poor performers – or weak links – and you’ll be surprised at
how many you find.
In retail, or any business for that matter, even having one customer subjected
to the weak link in your organization, or to your resident under achiever,
should be avoided at all cost. You simply cannot afford to have bad encounters
with customers.
But how do you avoid that? It’s a daunting task, isn’t it?
At "The Retail Management Workshop" we will walk participants through the
blueprint for success that is the Personal Development and Organizational
Strategy.
Techniques that are
discussed at "The Retail Management Workshop"
have resulted in 30% increase of revenues in 2 consecutive years putting the
annual sales of this one company to over $100M per year
The Focus on Sales
Did you know that there are people in sales organizations – chains of retail
stores to be exact – that do not understand sales? They speak about it, and
report it and forecast it and certainly lament the lack of it – but they most
definitely do not understand it.
You will leave "The Retail Management Workshop" with a full and complete
understanding of what steps you can take to ensure that everyone working in your
organization – those above, those below and everyone in between – clearly
understands the equation for mastering the performance mentality.
Sales Management
The Sales Management portion of The Retail Management Workshop is not for the
faint of heart. It is a hard hitting, call it like it is, real life session that
details how Managers and Business Owners in a sales organization must behave if
the organization, and all of the people in it, are to be successful.
If you want performance, here’s how to get it.
Retail Math, Retail
Metrics, KPI's, Retail Balanced Scorecards and Retail Business Intelligence...
Until you explore new and different things, well you just don’t know what you don’t
know. Retail is an old business model, but…how you manage your retail business in
21st century is new and different and exciting….when you discover things you didn’t know existed.
Which
brings us to Retail Business Intelligence and the value …the low hanging fruits,
so to speak…that it offers.
If you are like many retailers out there, you may look at technology as a
"necessary evil" or, at best, technology is something you find useful for reporting on
what has already happened. Sales were this much, gross margin was this much,
expenses were this much and then your bottom line is displayed at the bottom of
the report –
the report of what has already happened.
It’s already history.
Now, knowing your history is necessary and important but what do you think it would be like to have a prediction of outcomes
beforehand? That would be a lot more powerful, wouldn’t it? Anytime we can have
some control or influence over something it’s preferable to just reading the
report, the history, to tell you what already happened, don’t you think?
The use of BI (Business Intelligence) and specifically predictive analytics is still in quite limited use in retail
organizations. Business Intelligence is a phrase that may not even resonate with
retailers – they’re thinking “what is it anyway?”. For that reason, many
retailers still shy away from it.
Business Intelligence must be discovered, understood and embraced by retailers.
There are many ways that BI can help your business succeed. It is not rocket
science and it is definitely not unreliable. In fact, the concepts behind BI
can be understood very easily and it is incredibly valuable.
The problem, up until now, is that BI companies often fail in their attempts
to deliver the information to the retailer. The outcome is that retailers
continue to shun this technology.
This is truly a mistake. BI has a huge role to play in any retail business –
the extent to which each retailer must decide. But, first, education is in
order.
As with any other tool we seek to help us develop our business, we have to know
where to find credible information in order to become educated on the use and
features and benefits of that tool; we must make it our business to understand
what, if anything, it can do for us – this may mean countless hours of study and
fact finding - and then determine whether or not we want to put that tool to
work for us.
There is no better
place to receive this education and understanding quickly and completely than "The Retail Management
Workshop".
The
BI presentation is geared to the workshop attendees - Retail professionals. It
is naturally assumed that the attendees are not IT professionals.
Part of that statement warrants repeating because it’s so important, so…
The BI presentation is geared to the workshop attendees.
No one can impart this knowledge, to retail professionals, the way DMSRetail
can.
So, rest assured that you will take away an excellent understanding of Business
Intelligence and how you can take advantage of it to lift your retail business
to new heights, if you so desire.
You should know that the Presenters for Business Intelligence are
also extremely well
qualified and have many years of experience and top knowledge in the
following areas:
Retail Management at the
Senior Level for prominent retailers
Effective Retail
Operations for Maximum Profit
Retail Metrics and
Analytics
Retail Sales
Management and Business Development
3-day Training
Workshop for Total Success in Retail
Senior Management
What You'll Discover:
Retail
Performance Metrics, KPI's and Balanced Scorecards for Retail Management -
Identification and Selection of the critical KPI's for correct balanced
scorecard implementation and much more.
How to
effectively utilize Business Intelligence in all areas of retail operations
to boost sales and profit -
Retailers are increasingly focusing on how they can improve
customer intelligence and remove wasteful spending. A survey of Aberdeen's
retail community revealed that Business Intelligence (BI) is the top technology
that retailers will be focusing on. (Aberdeen Group)
Leading
concepts and best practices in Retail Executive Leadership
for Performance Management -
Strategic enablement, Strategic staffing models, how to
create high performance culture, how to develop strategic imperatives, and
much more
Retail Sales
and Operations Success
Blueprint to maximize sales and profits -
16 step formula to improve any metric by 20% in 180 days.
And much more...
Workshop
leaders have a combined experience of more than 135 years in various
Retail Executive
positions.
This workshop
is designed for Retail Senior Managers to discover leading edge information,
knowledge and insights. Through case studies and industry best practices
that showcase required skills and strategies, this workshop examines what works
and what doesn't. Retail Management Training from a totally pragmatic
perspective, it provides leading edge information, discusses critical factors
that impact success and profitability directly.
Program contains actual and complex retail management
challenges in various retail
operational fields. It also covers the latest concepts and best practices in
Performance Management and Leadership, Sales Management, Retail Marketing and Analytics, Retail Key Performance
Indicators, Balanced Scorecards and related Retail Math in great depth. Innovative customer
service strategies, total service quality and customer service action plans are
also covered in detail. Result is an effective retail manager equipped
with the necessary knowledge, tools and insights ready to positively and
dramatically impact the performance
of his/her company.
Scott Michelsen & Matt Parmaks of DMSRetail Inc.
Throughout
the 3 days, attendees will participate in exercises in Leadership and People
Skills, Customer Service Strategies, Balanced Score Cards, Sales Management,
Communications, SWOT and Learning Intelligence.
And the Networking Opportunity
is Outstanding...
Praise for "The Retail
Management Workshop"
"Once again, thank you for the
training, I appreciate the learning I got from this workshop and look forward in
pursuing other training sessions you might offer."
A. A. B - Retail Strategy Consultant - Value Retail PLC
"I recommend"The Retail Management Workshop" very highly to others; as long as they are not
the competition"
A. H. - Sales Manager - Harvey Nichols
"The DMSRetail management workshop is a complete tool
which would assist a retailer achieve the critical successfactor essential to position your company above the
competitive clutter and serve your customers better."
R. V. - Brand Manager - Sun & Sand
Sports LLC
Again I would like to thank DMSRetail team for the precious time we had, it was
really one of the best fruitful workshops I have ever attended.
J.A. -
Retail Manager - Bestseller
I rated this workshop as "Excellent (5 out of 5)" because it helped me implement
performance management in my retail operation with excellent results.
B.R. - Managing
Partner - Avenue Trading LLC
Program:
DAY 1:
RETAIL PERFORMANCE METRICS, KEY PERFORMANCE
INDICATORS AND RELATED RETAIL MATH :
Identification and Calculation of Retail Metrics - Retail Math
Key Performance
Indicators
Retail Balanced Scorecards
Analysis of Performance
- Benchmarks
Break-Even Point
Analysis
P/L Statement
Diagnostics
UTILIZATION OF BUSINESS INTELLIGENCE IN RETAIL
OPERATIONS:
Customer and Market Potential Estimates
Customer and Market Profiles
Customer and Market Segmentation
Product / Service Potential
Trade Area Analysis
Store Network Optimization
Advertising Mix Analysis
DAY 2:
RETAIL SALES MANAGEMENT:
Relationship and
Solution Selling Applied to Retail
Meetings as an Effective Sales
Training Tool
Sales Forecasting,
Budgets and Quota
Establishment
Competitive Strategies
- Positioning
Incentives, Rewards and Motivation that Work!
Compensation
Strategies for Top Performance
Non Monetary Rewards
and How to Apply them for Maximum Productivity
EXCELLENCE IN RETAIL CUSTOMER SERVICE:
Winning
Customer Service Strategies
Determinants of Customer Service Quality
Customer Service Action Plans for Long Term Loyalty
The Other Side: Creating and
Retaining Loyal Customers
DAY 3:
RETAIL LEADERSHIP FOR EFFECTIVE PERFORMANCE
MANAGEMENT:
Planning for Success
- Setting the Direction - Purpose, Vision, Mission, Strategy
Framework for
Growth
How to Establish
Strategic Imperatives
Performance
Management: People - Performance - Strategic Imperative Link
SYNERGY OF TOP SALES PERFORMANCE, GREAT CUSTOMER
SERVICE AND PERFORMANCE LEADERSHIP KNOW-HOW :
Road Map to Top Performance in Sales and Profitability
Sample SWOT Analysis and Strategy Maps
How to Increase any metric by 20% in Six Months
How to Sustain the Success Achieved and Build on It
Feedback from another one of our participants:
Who Should Attend:
The
Retail Management Workshop is most useful for retail managers with
implementation power and authority; since it delivers numerous powerful
techniques that will result in significant improvement in sales and profits when
implemented.
The
Retail Management Workshop is also intended for any retail manager who is responsible
for Store Operations, Sales Management and Customer Service. This includes, but
is not limited to, High-Volume Store or Sales Managers and Store Operations Management up to and including VP's,
General Managers and Head Of Retail positions. In
addition, any manager in a retail head office who has the desire or need to have
a strong understanding of field operations to make them more effective in their
position.
The
Retail Management Workshop will be of tremendous value to middle management;
providing the tools and techniques as well as the understanding to drive
business at store, district, region and national levels.
Faculty:
The
Retail Management Workshop is led by senior members of DMSRetail as well as
members of Senior Management from leading companies in the industry, with
extensive know-how in Retail Management with 135 years of combined
experience.
"The Retail Management
Workshop"
3
day training workshop for retail managers
October 5-6-7, 2010 - Sheraton
Imperial, Kuala Lumpur, Malaysia
October 19-20-21, 2010 -
Sheraton Rio Hotel & Towers, Rio de Janeiro, Brazil
November 14-15-16, 2010 - Sheraton Dubai Creek, Dubai, UAE
December 13-14-15, 2010 - JW Marriott, Cairo, Egypt
February 9-10-11, 2011 - Vancouver, BC, Canada
March
14-15-16, 2011 - New York, NY, USA
May
17-18-19, 2011 - Prague, Czech Republic
Please note: Class
size is strictly limited to 30 people. First come, first served. Group discount applies to 3 or more participants
from the same company registering at
the same time.
If you have questions please send us an email at
training@dmsretail.com or call
+1(312) 239-0919
"If You Think
Education is Expensive, Try Ignorance"
For more Information and updates on this exclusive training & workshop and
other training events from DMSRetail please fill in
the form below
Note: DMSRetail
reserves the right to change or cancel training programs at any time. In
the event that a program is cancelled registered participants will
receive a complete refund of all registration fees paid.
If you can not attend The Retail Management Workshop for whatever
reason
the next best thing to do is to purchase DMSRetail's "Super Retail
Success Bundle".
October 5-6-7, 2010 - Sheraton
Imperial, Kuala Lumpur, Malaysia
The old saying “Seek and you shall find” has been around for such a long time
for a reason; because it’s true. Seeking knowledge is always a good thing. You
are doing it right now. And you are looking for a strategy – perhaps, a
organizational
development strategy - to help you to find that edge; that knowledge that will
propel you and your business to greater success.
Identification and Calculation of Retail Metrics - Retail Math
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