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"How to Run an Exceptional Retail Business Even in Tough Times"

"The Retail Operations Management Workshop"

for Progressive Retail Managers

  October 5-6-7, 2010 - Sheraton Imperial, Kuala Lumpur, Malaysia

  October 19-20-21, 2010 - Sheraton Rio Hotel & Towers, Rio de Janeiro, Brazil

November 14-15-16, 2010 - Sheraton Dubai Creek, Dubai, UAE

December 13-14-15, 2010 - JW Marriott, Cairo, Egypt

February 9-10-11, 2011 - Vancouver, BC, Canada

March 14-15-16, 2011 - New York, NY, USA

May 17-18-19, 2011 - Prague, Czech Republic

Download The Retail Management Workshop Brochure (please allow a few moments for download)

Click here for the The Retail Management Workshop Program Agenda

"Companies that employed training on a regular basis posted shareholder  returns 86% above firms that didn’t increase training and 45% higher than the market average." (American Society of Training and Development)

"The Retail Operations Management Workshop"

This 3 day workshop is filled with proven and powerful methods that, when skillfully put into practice, will put you in control of the destiny of your retail business.

This workshop is geared for certain types of individuals.

In our experience, "The Retail Management Workshop" attendees always turn out to be an energetic, inspired group of people; open to new and different ideas and thirsty for information.

In fact, usually, the synergy in the room is palpable. No boredom here!

Retail Management TrainingLet’s talk about some of the reasons why our past inspired attendees have all – yes 100% of them - told us that they want to take another DMSRetail workshop…and they gave us so many reasons that we can’t just start listing them one after the other or we’ll have to go on for pages and pages and we won’t get to more of what we really want you to know about "The Retail Management Workshop". There is so much important information for you to have that we’ve decided to give you just 5 of the most compelling reasons right now and we can give you some more later on.

So, here they are – the 5 most compelling reasons why all of our past attendees want to attend another DMSRetail workshop:

Presentations by experts who are passionate about retail, and business in general, and clearly demonstrate that they know how retail businesses really work. Nothing theoretical. This is real.

Opportunity to work, and share knowledge, with other inspired retail people from varied retail concepts and from countries all over the world; to understand different perspectives; to mingle and share stories.

Receive outstanding information on Retail Analytics and Retail Business Intelligence - explained in their terms so they can easily relate to the technology. Attendees learn what is possible now, and into the future, and how it is achievable. Retailers want to stay abreast of developments in this area and they find the BI session very enlightening.

Learn exactly how to handle Performance Management and Succession Planning in a way that makes the process simple, scalable and easy to align within the organization.

Learn many, many ways to effectively manage people; how to make sure their organizations are consistently working on developing and maintaining a performance culture.


These 5 compelling reasons why our attendees want to attend another DMSRetail Workshop are pretty powerful reasons…but it doesn’t end here and, as we mentioned before, we’ll get to some of the others later. Like the fact that The Retail Management Workshop is professionally run. We hold the sessions in a very comfortable meeting room in a five star hotel, provide a continental breakfast, an incredible lunch and delicious refreshments throughout the day!

Have you heard a saying that "it's the things you learn

after you think you know it all"

If you have a desire to make a difference in your business every single day then you should register and attend "The Retail Management Workshop" because this is the one place you will be guaranteed to increase your own knowledge and understanding of retailing in the 21st Century and learn how you can contribute more to the success of your organization.


Retail Management Workshop Guarantee
 


Now, let us divulge another reason to register for The Retail Management Workshop…

Retail Leadership Traits and Performance Management for Growth...

Retail Management Training
The old saying “Seek and you shall find” has been around for such a long time for a reason; because it’s true. Seeking knowledge is always a good thing. You are doing it right now. And you are looking for a strategy – perhaps, a organizational development strategy - to help you to find that edge; that knowledge that will propel you and your business to greater success.

No doubt you are aware that developing effective strategies for your business is key to your success. And if you aren’t aware – that’s ok too. "The Retail Management Workshop" delves into critical strategy development in a way that just makes sense regardless of what stage you are at.

The presenter for this portion of the workshop is President of a very successful company. He, and the key players in his organization, have developed an amazing blueprint for success.

Everyday some companies enjoy the benefits of having an Effective (i.e. Working...) "People Development and Organizational Strategy" that is in place.

All of the employees in the organization know their part; they understand exactly what is expected of them and they deliver. Wow, just think of what that means.

It does sound a bit too good to be true, we grant you that. So, then, maybe there is more to it - perhaps it is not as simple as it sounds. Without question, it takes work – something most of us are not afraid of particularly when the rewards for that work are so great. But what it really takes is know-how. The know-how is delivered at "The Retail Management Workshop".

When the blueprint is followed the work is being done en route to the final destination where the business flourishes and your key players are at peak performance and both the business and the employees reap the rewards resulting from Retail Management Trainingstellar performance.
I
f you want to have a first class business, it’s not enough to have a few star players that put on a great show when they’re around – you have to have every player put on a great show every time they’re on stage – or acting on behalf of your company – every time they interact with one of your customers. Certainly you will have some ‘top guns’ as any organization would. But why not have more ‘top guns’? Why not have everyone become as close to a ‘top gun’ as they possibly can?

You cannot dazzle some of the people some of the time. You need to dazzle all of the people all of the time.

It’s been said that an organization is only as good as its weakest link. That is a fact. Conduct a study of companies whose reputation was destroyed or, at least, degraded by poor performers – or weak links – and you’ll be surprised at how many you find.

In retail, or any business for that matter, even having one customer subjected to the weak link in your organization, or to your resident under achiever, should be avoided at all cost. You simply cannot afford to have bad encounters with customers.

But how do you avoid that? It’s a daunting task, isn’t it?

At "The Retail Management Workshop" we will walk participants through the blueprint for success that is the Personal Development and Organizational Strategy.

Techniques that are discussed at "The Retail Management Workshop" have resulted in 30% increase of revenues in 2 consecutive years putting the annual sales of this one company to over $100M per year

Retail Management Training

The Focus on Sales

Did you know that there are people in sales organizations – chains of retail stores to be exact – that do not understand sales? They speak about it, and report it and forecast it and certainly lament the lack of it – but they most definitely do not understand it.

You will leave "The Retail Management Workshop" with a full and complete understanding of what steps you can take to ensure that everyone working in your organization – those above, those below and everyone in between – clearly understands the equation for mastering the performance mentality.

Sales Management

The Sales Management portion of The Retail Management Workshop is not for the faint of heart. It is a hard hitting, call it like it is, real life session that details how Managers and Business Owners in a sales organization must behave if the organization, and all of the people in it, are to be successful.

If you want performance, here’s how to get it.

Retail Math, Retail Metrics, KPI's, Retail Balanced Scorecards and Retail Business Intelligence...

Until you explore new and different things, well you just don’t know what you don’t know. Retail is an old business model, but…how you manage your retail business in 21st century is new and different and exciting….when you discover things you didn’t know existed.

Which brings us to Retail Business Intelligence and the value …the low hanging fruits, so to speak…that it offers.

If you are like many retailers out there, you may look at technology as a "necessary evil" or, at best, technology is something you find useful for reporting on what has already happened. Sales were this much, gross margin was this much, expenses were this much and then your bottom line is displayed at the bottom of the report – the report of what has already happened. It’s already history. Retail Management Training Venue

Now, knowing your history is necessary and important but what do you think it would be like to have a prediction of outcomes beforehand? That would be a lot more powerful, wouldn’t it? Anytime we can have some control or influence over something it’s preferable to just reading the report, the history, to tell you what already happened, don’t you think?

The use of BI (Business Intelligence) and specifically predictive analytics is still in quite limited use in retail organizations. Business Intelligence is a phrase that may not even resonate with retailers – they’re thinking “what is it anyway?”. For that reason, many retailers still shy away from it.

Business Intelligence must be discovered, understood and embraced by retailers. There are many ways that BI can help your business succeed. It is not rocket science and it is definitely not unreliable. In fact, the concepts behind BI can be understood very easily and it is incredibly valuable.
 

The problem, up until now, is that BI companies often fail in their attempts to deliver the information to the retailer. The outcome is that retailers continue to shun this technology.

This is truly a mistake. BI has a huge role to play in any retail business – the extent to which each retailer must decide. But, first, education is in order.

As with any other tool we seek to help us develop our business, we have to know where to find credible information in order to become educated on the use and features and benefits of that tool; we must make it our business to understand what, if anything, it can do for us – this may mean countless hours of study and fact finding - and then determine whether or not we want to put that tool to work for us.

There is no better place to receive this education and understanding quickly and completely than "The Retail Management Workshop".

The BI presentation is geared to the workshop attendees - Retail professionals. It is naturally assumed that the attendees are not IT professionals.

Part of that statement warrants repeating because it’s so important, so…

The BI presentation is geared to the workshop attendees.

No one can impart this knowledge, to retail professionals, the way DMSRetail can.

So, rest assured that you will take away an excellent understanding of Business Intelligence and how you can take advantage of it to lift your retail business to new heights, if you so desire.

You should know that the Presenters for Business Intelligence are also extremely well qualified and have many years of experience and top knowledge in the following areas:

Retail Management at the Senior Level for prominent retailers

Effective Retail Operations for Maximum Profit

Retail Metrics and Analytics

Retail Sales Management and Business Development
 

Retail Management Training3-day Training Workshop for Total Success in Retail Senior Management

What You'll Discover:

Retail Performance Metrics, KPI's and Balanced Scorecards for Retail Management - Identification and Selection of the critical KPI's for correct balanced scorecard implementation and much more.

How to effectively utilize Business Intelligence in all areas of retail operations to boost sales and profit - Retailers are increasingly focusing on how they can improve customer intelligence and remove wasteful spending. A survey of Aberdeen's retail community revealed that Business Intelligence (BI) is the top technology that retailers will be focusing on. (Aberdeen Group)

Leading concepts and best practices in Retail Executive Leadership for Performance Management - Strategic enablement, Strategic staffing models, how to create high performance culture, how to develop strategic imperatives, and much more

Retail Sales and Operations Success Blueprint to maximize sales and profits - 16 step formula to improve any metric by 20% in 180 days.

And much more...

Workshop leaders have a combined experience of more than 135 years in  various Retail ExecuThe Retail Management Workshop Consultantstive positions.

This workshop is designed for Retail Senior Managers to discover leading edge information, knowledge and insights. Through case studies and industry best practices that showcase required skills and strategies, this workshop examines what works and what doesn't. Retail Management Training from a totally pragmatic perspective, it provides leading edge information, discusses critical factors that impact success and profitability directly.  Program contains actual and complex retail management challenges in various retail operational fields. It also covers the latest concepts and best practices in Performance Management and Leadership, Sales Management, Retail Marketing and Analytics, Retail Key Performance Indicators, Balanced Scorecards and related Retail Math in great depth. Innovative customer service strategies, total service quality and customer service action plans are also covered in detail. Result is an effective retail manager equipped with the necessary knowledge, tools and insights ready to positively and dramatically impact the performance of his/her company.                                    Scott Michelsen & Matt Parmaks of DMSRetail Inc.

Throughout the 3 days, attendees will participate in exercises in Leadership and People Skills, Customer Service Strategies, Balanced Score Cards, Sales Management, Communications, SWOT and Learning Intelligence.

And the Networking Opportunity is Outstanding...

Praise for "The Retail Management Workshop"

"Once again, thank you for the training, I appreciate the learning I got from this workshop and look forward in pursuing other training sessions you might offer." 

A. A. B - Retail Strategy Consultant - Value Retail PLC

"I recommend "The Retail Management Workshop" very highly to others; as long as they are not the competition"

A. H. - Sales Manager - Harvey Nichols

"The DMSRetail management workshop is a complete tool which would assist a retailer achieve the critical success factor essential to position your company above the competitive clutter and serve your customers better."  

R. V. - Brand Manager - Sun & Sand Sports LLC

Again I would like to thank DMSRetail team for the precious time we had, it was really one of the best fruitful workshops I have ever attended.

J.A. - Retail Manager - Bestseller

I rated this workshop as "Excellent (5 out of 5)" because it helped me implement performance management in my retail operation with excellent results.

B.R. - Managing Partner - Avenue Trading LLC

 

Program:

DAY 1:

RETAIL PERFORMANCE METRICS, KEY PERFORMANCE INDICATORS AND RELATED RETAIL MATH :

  Identification and Calculation of Retail Metrics - Retail Math

  Key Performance Indicators

  Retail Balanced Scorecards

  Analysis of Performance - Benchmarks

  Break-Even Point Analysis

  P/L Statement Diagnostics

UTILIZATION OF BUSINESS INTELLIGENCE IN RETAIL OPERATIONS:

  Customer and Market Potential Estimates

Customer and Market Profiles

Customer and Market Segmentation

Product / Service Potential

Retail Management Training Trade Area Analysis

Store Network Optimization

Advertising Mix Analysis

DAY 2:

RETAIL SALES MANAGEMENT:

Relationship and Solution Selling Applied to Retail

Meetings as an Effective Sales Training Tool

Sales Forecasting, Budgets and Quota Establishment

Competitive Strategies - Positioning

Incentives, Rewards and Motivation that Work!

Compensation Strategies for Top Performance

Non Monetary Rewards and How to Apply them for Maximum Productivity

EXCELLENCE IN RETAIL CUSTOMER SERVICE:

Winning Customer Service Strategies

Determinants of Customer Service Quality

Customer Service Action Plans for Long Term Loyalty

The Other Side: Creating and Retaining Loyal Customers

DAY 3:

RETAIL LEADERSHIP FOR EFFECTIVE PERFORMANCE MANAGEMENT:

Planning for Success - Setting the Direction - Purpose, Vision, Mission, Strategy

Framework for Growth

How to Establish Strategic Imperatives

Performance Management: People - Performance - Strategic Imperative Link                                              

How to Establish Performance Culture

Strategic Enablement: Integrated & Automated Processes

Strategic Staffing Model for Top Performance

SYNERGY OF TOP SALES PERFORMANCE, GREAT CUSTOMER SERVICE AND PERFORMANCE LEADERSHIP KNOW-HOW :

Road Map to Top Performance in Sales and Profitability

Sample SWOT Analysis and Strategy Maps

How to Increase any metric by 20% in Six Months

How to Sustain the Success Achieved and Build on It

 

Feedback from another one of our participants:

Who Should Attend:

The Retail Management Workshop is most useful for retail managers with implementation power and authority; since it delivers numerous powerful techniques that will result in significant improvement in sales and profits when implemented.

The Retail Management Workshop is also intended for any retail manager who is responsible for Store Operations, Sales Management and Customer Service. This includes, but is not limited to, High-Volume Store or Sales Managers and Store Operations Management up to and including VP's, General Managers and Head Of Retail positions. In addition, any manager in a retail head office who has the desire or need to have a strong understanding of field operations to make them more effective in their position.

The Retail Management Workshop will be of tremendous value to middle management; providing the tools and techniques as well as the understanding to drive business at store, district, region and national levels.

Faculty:

The Retail Management Workshop is led by senior members of DMSRetail as well as members of Senior Management from leading companies in the industry, with extensive know-how in  Retail Management with 135 years of combined experience.

Retail Management Training

REGISTER NOW!

"The Retail Management Workshop"

3 day training workshop for retail managers

  October 5-6-7, 2010 - Sheraton Imperial, Kuala Lumpur, Malaysia

  October 19-20-21, 2010 - Sheraton Rio Hotel & Towers, Rio de Janeiro, Brazil

November 14-15-16, 2010 - Sheraton Dubai Creek, Dubai, UAE

December 13-14-15, 2010 - JW Marriott, Cairo, Egypt

February 9-10-11, 2011 - Vancouver, BC, Canada

March 14-15-16, 2011 - New York, NY, USA

May 17-18-19, 2011 - Prague, Czech Republic

Please note: Class size is strictly limited to 30 people. First come, first served. Group discount applies to 3 or more participants from the same company registering at the same time.

 If you have questions please send us an email at training@dmsretail.com or call +1(312) 239-0919

REGISTER NOW!

"If You Think Education is Expensive, Try Ignorance"

Download The Retail Management Workshop Brochure (please allow a few moments for download)

For more Information and updates on this exclusive training & workshop and other training events from DMSRetail please fill in the form below

:

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Note: DMSRetail reserves the right to change or cancel training programs at any time. In the event that a program is cancelled registered participants will receive a complete refund of all registration fees paid.

If you can not attend The Retail Management Workshop for whatever reason

the next best thing to do is to purchase DMSRetail's "Super Retail Success Bundle".

New! 9 success guides & tools and 5 Awesome Bonuses included:

Super Retail Success Bundle

Super Retail Success Bundle

 

 

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Last modified: September 2, 2010

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