Did you ever wonder how some retailers manage to build a
superb performance culture within a retail organization?
You know, that culture that makes people outperform all
others; the culture that inspires everyone and turns
average employees into Super Heroes?
Would you like to know how to do it in your
organization? Here you go…75 Ways to build a performance
culture that can be worth millions in sales!
1. Decide what performance means in your organization
2. Write it down
3. Never stop communicating that message
4. Check for understanding at all levels
5. Be consistent in expectations
6. Decide who is forming or building the culture and
make sure that person is highly visible
7. Appoint Cultural Ambassadors
8. Set the standards of performance
9. Write them down
10. Never stop communicating the standards
11. Know your numbers
12. Speak to the numbers every chance you get
13. Never speak about anything being more important than
the numbers
14. Walk the talk…always
15. Be reasonable but always have high expectations
16. Never let a good deed go unnoticed
17. Never let a bad deed go unnoticed
18. Don’t mess around trying to fix things that aren’t
broken
19. Always strive to improve processes
20. Performance must be measurable in every area of the
company
21. Ensure understanding of performance standards at all
levels
22. Publish, post and communicate all performance
standards
23.
Provide incentives for individual performance
24. Provide incentives for team performance
25. Hire performance oriented individuals – ask this –
tell me how your performance has been measured and
viewed in the past and how would your level of
performance benefit this company (Difficult to answer
but you’ll find out a lot – remain silent)
Stay tuned
for Part II
