How to Make Your People More
business that is open to the public seven days a week, twelve hours a day
(more?) is bound to run into
some communication issues.
manager is accessible to employees, or customers, seven days a week, twelve
hours a day. This
could create problems if communication channels are not properly set up.
some steps to follow in setting up good lines of communication in a business
where people work many different shifts:
a weekly newsletter to all employees and place the newsletter in a
‘mailbox’ with the employees’ name on it. The newsletter should include
all items of importance and interest to employees.
notebook and ensure that all management personnel are instructed to note
any communication with customers/employees that requires any follow up
Ensure that dates, times and details of conversations are
recorded in this notebook. Each member of the management team must check
this book before starting their shift so that they are up to speed the
moment they start work.
Advise all staff that open communication is a must in their workplace.
Make sure they understand the value of information sharing. The more
anyone knows about their business the more successful they will be.
sure to ask questions anytime communication ‘falls through the cracks’.
This is not something that can be ignored. Good communication between
management and team members is a major part of the ongoing success of
Customers should never be witness to a communication breakdown. There is
absolutely no reason for them to be involved in the inner workings of
your store/restaurant. All of your team members - both management and
staff - must be able to provide the customer with what they need when
they need it. It is absolutely unacceptable to tell a customer to come
back when the manager is in. Employees must be empowered to make
decisions when called upon to do so.
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