Store Management Process
At DMSRetail, we often get questions on Store Manager job description. Below
is an illustration of the various dimensions, skills and actions a good
Store Manager performs and demonstrates on a constant and continuous basis from
performance management point of view.
There is a whole other set of functions and tasks that
store managers perform on a daily basis in terms of administration and upkeep of
the store. Nevertheless the main focus is to reach the sales and profit
objectives that are set for the store.
It
is our intention to turn this document into a conventional statement of a job
description by expanding on the definition and the best practices for each and
every one of the skills and action items. This ultimately would lead to a most
comprehensive definition of a Store Management or Store Manager job description.
It is obvious that some of the required actions involves head office
guidance/direction/decision like compensation. Nevertheless, the store manager
has to understand the implications of the compensation plan to be able to use it
to maximize the store productivity and effectiveness.
Similarly, and usually, hiring process requires some
degree of involvement from the Human Resources. It has been our experience that
majority of retail chains leave the final hiring decision at the store level
with the store manager. That is in line with DMSRetail's performance management
principle which clearly states that the final hiring decision must always be
made by the manager who will be responsible for the individual's performance.
Along with other training tools that are available from
DMSRetail, Balanced Scorecards and their use in Retail Management is covered in
Retail Math Made Simple
and specifically Retail Math Made Simple Presentation DVD.
There are many store management tips and training tools
on this website and we recommend that the reader consult with those pages to
have a more rounded understanding of Store Management responsibilities, duties
and functions. Let us know what you think and if you want a copy of DMSRetail's
Store Management Job Description document, send us a note at info@dmsretail.com.