Main Customer “Touch Point” is the Telecom Retail Store.
Helps You Better Manage Your Store(s) and Maximize Customer Experience and
What Our Previous Participants Say|
attended the Retail Operations Management Workshop for Mr. Matt Parmaks for
three days when I was working in Orascom Telecom Holding. All what I can say is
that not only Mr. Matt helped my company to shift its revenue up to double, but
also shifted my mind and changed way of thinking. His approach was simple and
clear in defining the challenges and how to overcome them. He demonstrated his
limitless global practical experience in the retail management and was very much
keen to transfer all his knowledge to us. I owe Matt a lot and would travel the
world after him to attend all his workshops if I could."
Dr. H.S. HR Director, Orascom Telecom
"The Retail Operations
Management Workshop provided by DMSRetail has exceeded expectations. The
Program has provided me with new ideas and methods to getting the job done
effectively. The delivery of the content and the use of examples and and
scenarios was exceptional. I would definitely recommend this session to others
within my company. You can consider me a "delighted customer".
R. S. Head of Retail, Digicel
workshop and I can't wait to implement ideas when I return. Excellent
facilitation and I would highly recommend this course/workshop to "anyone" in
any "position" in the retail world."
A.McA. - Retail Operations Manager -
of the best training I ever attended"
M.R. - Senior Manager, Retail - Etisalat
Best Practices in Retail Leadership
Leadership and why you need them both
Advanced Retail Management Concepts
Understanding the Customer-Product-Staff Triangle
Exceptional Customer Experience Strategies
for Telecom Retail
Exceeding the expectations in every turn
Objectives and Goals
Company-Store-Personal goals and objectives and how they all work together
Developing a Winning Performance Culture
Ingredients of creating an ever lasting performance environment
Employee Motivation Insights and Techniques
What makes associates tick and how to implement motivation systems
Retail Employee Performance and Skills Evaluation Tools
Practical and proven performance evaluation system
Retail Math, Formulas and Explanations
Important retail metrics and formulas to gather the required business
Telecom Retail Key Performance Indicators (KPI's)
Key issues and challenges in the telecom retail environment and their
What to Measure, How to Measure and How to Interpret the Results & Take Action
Specific measurement methods and techniques to take the mystery out of
Management & Control
Organizing - Planning Techniques and Tools Specific to a
Telecom Retail Environment
Not every retail environment is the same. Telecom retail requires its
own set of planning and organizing tools
Management Process for the Telecom Retail Environment
Step by step analysis of the most effective selling process in telecom retail
and it's management to produce the top results
Q & A
May 1-2-3, 2017 -
The Westin Harbour Castle, Toronto, ON, CA
5-6-7, 2017 - Sheraton Park Lane, London, UK
Who Should Attend:
Mid and Senior level Telecom Retail Managers
from all disciplines will greatly
benefit from this workshop.
Why You Should Attend:
Practical, applicable and actionable content delivered by top experts in
Retail Operations, Brand & Category Management in Telecom Retail Business and in driving sales, productivity and
Proven to increase those metrics by double digits. Check out the testimonials.
Value: Apart from acquiring complete knowledge, participants will enjoy a
30-Day unlimited Q&A through email after the workshop (A $1,000 value by itself)
ROI: Return on investment can be as high as 1,000 times the registration
fee based on your company revenues
and how many techniques, ideas and methods from the workshop you implemented.
Guarantee: If you feel that for whatever reason this workshop is not
suitable to your needs by the end of the first morning, we will refund your
registration fee right on the spot.
Full Year Membership in Retail Business Academy. (Value: $1,164)
$3,995 per person; $3,495 per person in a group
of 3 or more from the same company.
Registration - Individual
Registration - Group
(min. 3 from the same company)
$3,495 per Person
Workshop fees include:
presentations, practical exercises and case studies, continental breakfast, full
lunch, all-day refreshments (5 Star Quality), all workshop materials and all
take away materials including
Retail Success Strategies (DVD)(Retail
Value: $197), Recent Retail Technologies (DVD)(Retail Value: $197) and
Full Year of Retail Business Academy Membership (Retail Value: $1,164)
A Certificate is awarded
at the conclusion of the workshop.
email@example.com or call +1 (312)
the right to change dates and/or locations, and to cancel any workshop at any
time. If a registered and paid participant cannot attend a workshop they may
send a substitute or they may attend a future workshop in the location they
choose. The credit does not expire. If DMSRetail cancels a workshop, registered
paid participants are entitled to a refund of their workshop fee paid. DMSRetail
is not responsible for any other costs.