Retail Selling Skills & Customer Service
Retailers often have difficulty getting all of their people trained due to
varied work schedules, hours of operation, time constraints and wage cost budget
constraints as well. Perhaps high turnover rates cause some retailers to be
reluctant to invest in their people. Whatever the case may be, with this
YourTime Study Course, those
difficulties and considerations are a thing of the past. Training can take place
anytime, anywhere... and it's very affordable.
You don't have to send your Associates anywhere, or pay for things normally
associated with training such as transportation, accommodation, meal expenses
and extra wages to cover them while they're away.
All the trainee needs is a computer to watch and hear the presentation, on DVD,
and the Retail Selling Skills & Customer Service Fundamentals Guide & Workbook.
The training and studying can progress at a convenient pace.
Let's look at exactly what you get with DMSRetail's brand new...
Retail Selling Skills & Customer Service Fundamentals
YourTime Study Course:
A 3 DVD Set to watch and listen to wherever you choose and whenever it's
A Study Guide and Workbook to make notes and answer questions put forward during
The Sales and Customer Service Associate's Framework for Success - A blueprint
for your success.
And there's a Special bonus included in it...Retailer's Guide to
Emotional Hot Buttons on DVD - one of our best selling guides to help Associates
understand how and why people 'buy with emotion and justify with logic'. You
will increase sales just with this alone!
the 17 topics covered in this brand new YourTime
Customer Satisfaction, Customer Loyalty - Understanding the Service-Profit Chain
Commonly Used Key Performance Indicators - Not just the numbers, but what they
mean & why retailers care about them!
The Sales Process - Includes all of the Selling Steps
The importance of, and difference between, Features & Benefits - with examples
Why it Pays to Have Top Notch Product Knowledge
How to Handle Multiple Customers Effortlessly - Too many customers? Never!
How to Treat Customers & Sell Add-ons at the Check Out - Increase every sale and
leave a great last impression.
Dealing Effectively with Customer Complaints
Understanding the Lifetime Value of a Customer
Store Maintenance and Cleanliness Standards
Customer Service used as a Loss Prevention Technique
Proper Code of Conduct for Retail Employees-Some Associates may not know!
Punctuality, Reliability and Flexibility
Expectations of the Employer-What every employer has the right to expect.
Appearance - Dress Code and Grooming Standards-Work clothes don't belong in the
bottom of a backpack, do they?
Deadly Sins of Customer Service - What you absolutely cannot do.
Absolutely everything your Associates need to know to get them fully engaged as
enthusiastic partners - to ensure their success in the organization - is
included in this YourTime
Study Course. We provide the solid foundation on which to build
more and more skills to benefit both the employee and the employer and,
ultimately, your customer.
You know your people need to know all of this stuff and now you have the perfect
way to get them what they need without any time investment on your part...
Just hand over this
Study Course and let DMSRetail take care of the rest.
Super Retail Success Bundle
Here are some of the topics 8 Success Guides
& Tools in the Super Retail Success Bundle
Best Practices in Retail Leadership
- there are hundreds of these throughout the 1,000+ pages of
the Super Retail Success Bundle. You will become the next
retail operations management guru after absorbing all of
these best practices.
Retail Selling Skills and Retail Sales Management - a
lot of content in the Super Retail Success Bundle point to
these two critical areas of your retail operation.
Advanced Retail Management Concepts - after going
through the bundle a couple of times, and after you get the
basics down pat, you'll want to come back and ponder some of
the thought provoking ideas in Managing for Higher Retail
Recruiting and Interviewing Skills - When it comes to
hiring the right people and knowing what to ask to get
meaningful information - it's all here in "Hiring Aces".
This is something you can rely on to help you hire great
Appropriate Improvement Processes - this is where so
many retail business owners and managers fall down. They
simply can not find the best way to manage through the
improvement process, resulting in continued employment of
wrong (wrong for the job) individuals. This is not good for
the business and not good for the individual.
Retail Staff and Management Training - with the Super
Retail Success Bundle you'll come to understand what
training is necessary, for whom, and when.
Exceptional Customer Service Strategies - what you
should and should not do! Simple enough yet a very few gets
it. Find out the 7 deadly sins of customer service...and a
few more that may surprise you.
Setting Expectations and Goals for Staff - this
alone, will get you a 20% increase in sales right off the
bat. How do your people know when to stretch, when to pull
out all the stops? They need to know what is expected of
them crystal clearly with established targets and goals.
They also need to know how they are progressing against the
targets all the time.
Developing a Winning Performance Culture in Your
- winners don't have bad
attitudes - you must instill and install a performance
culture in your organization. Super Retail Success Bundle
will show you how.
Employee Motivation Insights and Techniques - here's
how to get your people to motivate themselves. Intrinsic
motivation is the most powerful.
Retail Employee Performance and Skills Evaluation Tools
- don't beat around the bush. Learn how to monitor and
evaluate performance to work in favor of the business...the
end result being improved and better motivated staff. I
Succeed Retail Performance Evaluation System eliminates
Retail Math, Formulas and Explanations - Learn the
lingo that successful retail managers speak, improve your
knowledge level in this critical side of the business.
Retail Key Performance Indicators (KPI's): an in
depth discussion of every one of the top KPI's to assist you
in determining what you should be looking at every day and
in what order.
What to Measure, How to Measure and How to Interpret the
Results & Take Action
Organizing - Planning Techniques and Tools Specific to a
Retail Environment - Running a retail business is
unlike any other. Get the tool and the know how to schedule
and achieve everything you have to get done.
Meeting Topics for Effective and Motivational Staff Meetings
Excellent Communications Methods- In-Store, H.O. or
District/Region - letting things fall through the cracks,
and dropping the ball in retail can spell disaster - learn
how to keep on top of everything; keep everyone connected
The Store Management Process Fully Explained
Managing with Integrity and Respect - Building your
leadership persona that is effective and readily embraced by
your people is half the battle for your success.
It’s a Step by Step Formula
to Increase Your Sales by 20% in 6 Months or less!
Our customers have great things to say about the Super
Retail Success Bundle…
“…it has motivated me to not accept
being an average manager.”
love the services and products DMSRetail provides, because
it gives me the much-needed direction so vital for the
business, and to my knowledge no one else provides this kind
Retail Business Owner
impression I got was that they (the guides) are worth every
Retail Business Owner
"Thank you so much.
You have wonderful resources and I also enjoy your
newsletter. Keep up the good work!"
"I really enjoy reading every word of your books and the
knowledge I gain has helped me develop in my role as DM.
Haft, District Manager
"You guys have great products and they
are very useful."
Russell, Retail Operations Manager
"Things You Learn After You
Thought You Knew Everything!"
Here's the List of what you get with this amazing
"Ultimate Retail Success
1. Total of 29 YourTime Course DVD's
2. Retail Manager's Exclusive DVD Collection (8 DVD Set)
3. Action Strategies Guide & Workbook for each and every
YourTime Study Course
4. Maximum Performance Planners for each and every
YourTime Study Course
5. Multiple Intelligences Workbook & Questionnaire for Training Improvement
6. Leadership Workbook & Questionnaire
7. Total of 8 DMSRetail Success Guides that are included with the Super Retail
8. Free Upgrades for Lifetime to each and every Product included in the Ultimate
Retail Success ToolKit
A one hour conversation and
consultation with DMSRetail experts, scheduled in advance, to answer any of your
questions regarding implementation of the materials you get with the Ultimate
Retail Success Collection, or
any retail issue you might want to discuss.
DMSRetail QR Code Generator Software
And for some interesting, thought provoking and enlightening reading we have…
Bonus #3. A collection of
DMSRetail’s Success Tips and essays on various retail topics.
For years, we’ve been writing articles, reporting on Retail Operations Best
Practices, publishing Success Tips, etc. Now, we’re putting them together for
you – the Ultimate Retail Success Collection customer.
Bonus #4. Free product updates
lifetime. As you may already know, we update our products regularly and as an
Ultimate Retail Success Collection Investor, you will be eligible for free upgrades
50% off of Registration Fee of any of our Workshops. We hold workshops on
various retail management topics around the world on a consistent basis. For
details please refer to the navigation panel on top of the page under
Risk Free: Take one FULL
YEAR to implement and use the
Ultimate Retail Success Collection.
That's right. You have 365 days to put this valuable resource to work for
you and your business. If you
don’t think this Collection has paid for itself several times over, just ask for a refund,
no questions asked.
Let's recap the $ value you are getting with these 6
Retail Success Tools
Retail Operations Management YourTime
Study Course: $997
Retail Brand & Category Management
YourTime Study Course: $1,297
Retail District Management YourTime
Study Course: $497
Store Management for Maximum Success YourTime
Study Course: $397
Retail Selling Skills & Customer Service Fundamentals
YourTime Study Course: $197
Super Retail Success Bundle: $297
Personal Development Guides:
Bonus # 1: One
Hour Consultation: $300
Bonus # 2:
DMSRetail QR Code Generator Software: $19.95
Bonus # 3: Retail
Success Tips & Essays: $99.95
Bonus # 4:
Lifetime Product Upgrades: Priceless
50% OFF of Workshops: Anywhere from $250 to $3,337.50
depending on how many workshops you attend.
= Total Value (Minimum): $4,477.55+
SAVE $1,480.55 Now!
The Ultimate Retail Success
6 Monthly Payments of $447
You Can order the Digital Version below to Save Even
(Everything will be sent to your computer)
The Ultimate Retail Success
4 Monthly Payments of $397
Note - If You're Still Undecided
though we, at DMSRetail, know the Ultimate Retail Success Collection is a very powerful
product, and we know our customers love it, marketing experts say that there are
still quite a few people who will not buy it. And that's fair enough - we
completely understand that some people just don't want it.
we got to thinking that, a product like this would be so beneficial and would
give the buyer such a tremendous advantage, that it just didn't seem right to
let them miss out without first making sure that all their questions were
answered and possible concerns put to rest.
know how much the owners of the Ultimate Retail Success Collection benefit from it.
They send us emails telling us how much they like it and how much they've
learned. And we just can't stand the thought of anyone passing on the Ultimate
Retail Success ToolKit because of something we forgot to explain.
we came up with some possible reasons why someone working in the retail
industry, or someone supplying the retail industry, might say "no" to the
Retail Success Collection.
thought some people may think the price was too high for their budget - or maybe
just too high in general whether they have the budget for it or not. Perhaps
they would object to spending the money in case they didn't see a return on
their investment. Or perhaps they didn't want to spend the money in one lump
Well, first of all, we offer a better than risk free, 100% money back guarantee
so no one needs to worry about not receiving the value they paid for. And we can
offer that guarantee because we are so sure you will gain a lot of great
information to make your business more profitable. But even if you picked up
just a couple of ideas that increased your revenue and profits - which you
definitely will - you will realize a return on your investment of 100% and
probably much more. The price for the Ultimate Retail Success ToolKit is a steal
compared to what we sell the Workshops, Self Study Courses, Success Guides, DVD's and Tools for individually.
And then there are the excellent bonuses. All things considered, the price is actually
low compared to the return on investment.
And, we have payment plans available on
this page above.
Although the downloads are economical and environmentally friendly and can be
saved to your computer for viewing and printing at your leisure, we get it that
not everyone is comfortable with this type of product. And that's precisely why
we also offer the Ultimate Retail Success Collection in printed format. It's one of the
options available on this page.
- Too much to read and absorb
our own admission, there is a lot of information in the Collection and some people
may think there would be too much reading to fit into their busy schedules,
particularly if the reading is boring theoretical stuff.
Here's the good news on that.
The content is easy to follow and very practical. Every one of them was
created based on our own experiences - about 135 years worth! You absolutely
will not find boring theory. You will find practical information,
and practical advice, techniques, methods and tools, that you can put to good use immediately. The time you
spend absorbing and implementing the information in the Ultimate Retail Success
Collection is an
investment in your business; an investment in sales and profit generation; and
it's time very well spent on personal and professional development.
DMSRetail has been in business since 1991 and on the web since 2003. We have
sold thousands of Retail Success Tools, Workshops, Success Guides, Self Study
Courses and DVD's to people all over the world.
We get lots of extremely positive feedback from our customers and many of them
are loyal customers who buy from us over and over again and refer their friends
and colleagues to our site. We have a large list of subscribers to our free
newsletter, RetailWise and that list is growing every day. We are an
organization that is trusted by our customers, subscribers and business
our contact numbers and email addresses are easy to find on the site so you can
contact us at any time.
What happens if I lose the files?
You contact us and we'll send you a new set.
OK, there you have it. We honestly can't think of any other reasons why anyone
in retail would not want to purchase the Ultimate Retail Success Collection. However,
if you have a question that we can answer for you just send an email to
Once you've seen the
ULTIMATE RETAIL SUCCESS
COLLECTION ... once you've experienced how much more powerful your retail management becomes as a result of the techniques you'll discover... once you've
savored the glory of the increase in performance you'll enjoy by implementing some of the amazingly effective Retail Management ideas it contains, you'll be very glad you own it.
Become more knowledgeable, more aware, more informed and more successful. Improve all of your KPI's and not only meet, but exceed, those sales and profit targets.Get your
ULTIMATE RETAIL SUCCESS COLLECTION right now.
To Your Success!
PS. You are definitely going to find many insights along with winning, practical advice in this retail success enabler. Don't put it off, order it now. The sooner you start implementing what you learn from the
Ultimate Retail Success Collection, the sooner you'll see the results and reap the rewards.
"The price of education is paid just once. The price of ignorance is paid forever!" Anonymous
*ROI calculation is dependent on the individual implementing the ideas,
techniques and methods and can vary considerably.